How to Become the Best Rated Hotelier
The hospitality industry is one of the fastest-growing in the economic sector. Many people have opted to venture into this field, and the competition has risen tremendously. However, not every hotelier has made it, and this is due to various reasons. Before becoming a member of this field, it is advisable for you to do your research and find out what other hoteliers who did not make it did wrong. This way, you will be able to do better and increase your chances of making it in this field.
5 Tips of Becoming a Great Hotelier
There is what distinguishes one business person from the other. This is the same kind of business that can run in the same location and still make it. Different clients have different preferences, and they tend to compare different services from various service providers. In the hotel industry, there are certain unique aspects that can make you stand out and attract more customers.
These aspects are what differentiates you from your competition. Due to the high number of hotels, it is important to pay keen attention to these details to determine your chances of success in the business.
To succeed in this field, you need to be extraordinary. People have been going to hotels since the beginning of time, and they are always looking for something unique. Instead of running a hotel in the CBD, you can stand out by having one in the river on pontoon docks. This will attract clients who live in the city and are looking to relax out in the forest by the river.
There are quite a number of vacation rentals that have made it to the places to visit list. A good example is the Bamboo House in Bali. This is a place that is out of the ordinary hence tourists want to visit it to experience the uniqueness.
The core of this business is to please people. You have to love being around people to be a good hotelier. Some of the qualities of a people person include being polite and friendly. Most people can tell if you are just being nice to them because it is your job and you have to. Customers do not forget bad encounters, and they will always be willing to share their experiences with others. If you are not nice to them, then you will not be able to get referrals from your previous clients.
Attention to Detail
To be able to serve your clients better, you have to be able to pay attention to the nitty-gritty details in your hotel. Make sure there are no minor issues that can give you bad reviews from your clients. One of the most common complaints you see when you read reviews from clients is water issues.
Most people complain that there is inadequate hot water, and this should not be an issue considering the different ways you can control water problems. In order to avoid such complaints, you should invest in a proper plumbing system. While doing your plumbing work, ensure that you get your valves from the best triple offset butterfly valve manufacturers in your city.
Deliver on Promises
When guests check into a hotel, they expect to get everything they were promised when they were making their booking. At times hotel owners tend to oversell their services and end up disappointing their clients. You should strive to deliver on everything that you promised your guests. If you promised them a complimentary meal to appreciate them or an extra free night, ensure that you actually give them that. They will appreciate you, and you will be able to get repeat business and referrals.
Hotel guests want to be assured that they are safe in their rooms and around the hotel. You should invest in top-notch safety protocols for your hotel to give your clients a sense of security. In beach hotels, ensure that there is maximum security on your beach and its environs. The doors to your hotel rooms should have quality locks and provide a safe for your guests to store their important documents and electronics such as laptops and phones.
Health safety is also another important aspect that you should prioritize in your hotel. Ensure that your kitchen staff maintains cleanliness and serves your clients’ germ-free food. Due to the covid 19 pandemic, your hotel should be equipped with automated sanitary ware and hand sanitizers in different areas of your hotel. Advise your guests to wear masks in common places such as the dining area.
The hospitality industry depends almost entirely on clients’ reviews and testimonials. How you serve one client determines if you will get others or if they will come back to your hotel. Before venturing into this industry, make sure that you are ready, as it is draining and can be stressful at times. At times you get guests who are not very friendly, and you should be able to deal with such clients. Running a hotel can also cause a huge impact on your finances, so you should budget well and spend your money wisely.